What is the Difference in Customer Service Communication between Hong Essay

What is the Difference in Customer Service Communication between Hong Kong and Australia in Clothing and Accessories Retail Industry - Essay Example Sales personnel and their customers were observed as they deal with each other during the sales process. Likewise, a survey was also conducted to support the observations. It was found out that Hong Kong sales personnel rush to close a deal while Australians take their time. During closing time, their Australian counterparts rush to go out of work premises while Hong Kong personnel tend to stay behind and close more deals. Likewise, when it comes to expression, smile is frequently used by Hong Kong sales ladies, while a regular distance when standing was observable among Australian staff. These differences are necessary to provide an insight in dealing with sales personnel from different countries or culture. The topic of this research is to find three main differences in customer service communication between Hong Kong and Australia in clothing and accessories retail industry. It will try to establish that there are unique practices among retail or sales personnel when it comes to handling customer needs or requests when purchasing at clothing or accessories retail shops in Hong Kong and in Australia. This research will describe the differences in the three main elements of non-verbal communications that shall deal with kinesics, chronemics, and expression (Darn, 2005) when interacting with customers. Kinesics pertains to body, facial, hand and arm movements that are used to communicate and the scientific study pertaining to it. Chronemics pertain to the sense of time as in punctuality and the studies that surrounds it. And expression pertains to the facial condition that represents the human emotion. 1.4. Background and Literature Review It has been acknowledged that there are generally accepted non-verbal communication understood cross-culturally (Shen, 1996). As for retail shops, service quality perception (Smith, Boton and Wagner, 1999) give importance on the communication process of which sales personnel deal with

Texas state laws on sex offenders Essay Example | Topics and Well Written Essays - 1250 words

Texas state laws on sex offenders - Essay Example In addition, they need regularly to visit the registering authority to update the information on matters such as address change. Should one fail to register as a sex offender, they are liable for felony prosecution that could result in their being taken back to prison or having their parole revoked. The public can access these records through a variety of ways availed by the state of Texas, primary to this is a statewide database that maintains updated information on all registered sex offenders accessible to anyone freely at any time. Members of the public can access the information herein through the website https://records.txdps.state.tx.us/soSearch/default.cfm . In addition, native law administration agencies in the Texas are by law mandated to have a sex offender registry with information on all the registered sex offenders in the area. Based on the nature of the crime, the laws in Texas allow authorities to publish some of the sex offender registration information on local newspapers (Schiavone and Elizabeth 681). Finally, should an individual categorized as a high-risk sexual offender move into an area, the authorities will be expected to notify the community by mailing everyone in it a postcard with the description of the individual and nature of the crime. In 2011, the national, Sex Offender Registration and Notification Act (SORNA) was passed and states were required to expand their categories of sex offenders who are to include juveniles and adult offenders that committed certain crimes before the laws was passed (United States Congress). This law sets the minimum requirement that characterizes the offences and the way offenders should be classified and determines how long they should remain registered. States that refused to meet the requirements for the SORNA act would lose 10% of their Byne Law enforcement